Start with coverage

Your Europe includes departures from the EU on any airline, and arrivals from outside the EU when operated by an EU airline. Do not assume every flight touching Europe qualifies.

Arrival time and cause matter

The guide says an arrival delay of at least three hours can qualify for compensation unless extraordinary circumstances apply. Distance and delay affect the amount. A refund, rerouting and compensation are separate questions.

Keep a simple claim file

Keep the booking, arrival time and airline’s explanation. Start with the operating airline and use the guide’s complaint route if unresolved.