AI-assisted source summary. Read the scope and exceptions, then follow the original documents below.
Applies to
EU distance purchases from professional traders
Time context
EU guidance checked October 20, 2026
Sources checked
A general EU orientation. National rules may be more protective; faulty-goods rights are a separate issue from changing your mind.
Who sold it matters
EU consumer protections distinguish professional traders from private individuals. A marketplace listing does not automatically make a private seller a business. Check that status before assuming standard consumer withdrawal rights apply.
Your Europe describes 14 days to withdraw from many distance contracts: from delivery for goods and from contract agreement for services. Exceptions include date-specific hotel bookings and tickets, personalized goods, and digital content begun after express consent to losing withdrawal rights.
Return postage is usually the buyer’s responsibility if properly disclosed, unless the seller offers to pay. Keep the order, seller status and cancellation message. Check the exception before relying on a blanket “14-day returns” claim.
Original documents used for this summary. Multiple links from one publisher are not independent corroboration. Policies can change after the check date.
AI-assisted research, writing and translation by No Secrets, using the linked public documents. This is a source summary, not firsthand reporting or an independently audited investigation. No affiliate links are used in this article.
The date above records this research pass, not the date of every underlying event. The English and Chinese versions are AI-assisted summaries; the linked original controls if they differ.